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Have a question about Enco or our website? Use the drop-down menu below to select the category that
best applies to your question or situation. Of course, if you don't find the information you need, please feel free to contact our Customer Support Team at 1-800-USE-ENCO (1-800-873-3626), or e-mail
your question to customer-service@use-enco.com.
My Account
Q: Why do I need to set up an account to place an order?
A: Your Enco Account contains your
billing address, order history and contact information.
Once you create your account, you will be able to
place your order at use-enco.com any time by logging
in with your User ID and Password. This log in procedure
will allow you to place orders in a secure environment
and will eliminate repetitive typing of your name
and address during the ordering process. It will
also allow us to provide you with your order status
and history and allow you to maintain your shipping
addresses and contact information.
Q: How Do I Set Up My Account?
A: Click on the My Account tab
located in the top navigation bar at use-enco.com.
The Log In page will be displayed.
- Previously registered users
can enter their User ID and password to log in.
- An existing Enco customer can
locate their account and register to shop online.
- New users can set up their new
Enco Account.
Q: How do I change my account
information?
A: You can change contact and shipping
information at use-enco.com. For security purposes, billing address changes cannot be made online. To change your billing
address please call 1-800-USE-ENCO and a friendly
Enco Sales Associate will be happy to help you.
Q: How do I change my contact
information?
A: Log in to use-enco.com. Then
click the Contact Information link in the left navigation
bar. Update your contact information and click the
submit button.
Q: How do I change or add
shipping addresses?
A: Log in to use-enco.com. After logging
in, click the My Account tab on the top navigation
bar. Then click the Manage Shipping Addresses link.
You can change your default shipping address or
create new addresses.
Q: How do I change my e-mail address?
A: Log in to use-enco.com. Then click the
Contact Information link in the left navigation
bar. Update your email address and click the submit
button.
Q: I'm trying to log in to use-enco.com, but I can't. Why?
A: Check your browser's settings and ensure
that cookies, javascript
and active scripting are all 'enabled', make any
necessary changes to your settings, and then try
to log in again. You should be able to log in if
your browser settings are configured as described
above.
Q: Why can't I change my billing address online?
A: Enco requires written ("hard-copy") documentation granting permission to change your billing address. This process is in place for your protection and security. Business customers must provide Enco with a letter written on company letterhead that contains your account information and former address. Individuals must provide a signed letter containing your account information and former address OR an USPS Change-Of-Address card. Please mail your letter or change-of-address card to: Enco, ATTN: Credit Department, P.O. Box 357, Farmingdale, NY 11735-0357. You may also fax your letter toll-free to the Enco Credit Department at 800-285-4109.
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Catalog
Requests
Q: How do I order a printed version of your Master Catalog?
A: We've "gone green", and no longer offer print copies of our catalog. The Enco catalog is only available for viewing online at use-enco.com. The good news is that we have passed the print cost savings on to you in the form of lower prices. . . in fact we've lowered prices on thousands of items! Start shopping our virtual catalog by clicking here.
Q: Can I get a copy of your
Master Catalog on CD-ROM?
A: Enco's Master Catalog is currently
unavailable on CD-ROM.
Q: I'd like to receive your
HOTdeals catalog. How can I get on your mailing
list?
A: Log In to use-enco.com. Then click the
Contact Information link on the left navigation
bar. Under the Mailing Preferences section of this
page, answer YES to the question, "Would you
like to receive the Enco HOTdeals sale catalog?"
Once you have made this change to your Contact Information,
you will be added to the HOTdeals mailing list.
It may take up to two months before you begin receiving
HOTdeals by mail. Until then, you can always visit
use-enco.com and shop our monthly HOTdeals catalog
online for great deals from Enco!
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Customer
Support
Q: What are your customer support
hours?
A:Our Customer Service Department is available from 8:00am to 8:00pm Eastern Time Monday through Friday, and 8:00am to 5:00pm EST on Saturday. You can reach us by phone at 1-800-USE-ENCO (1-800-873-3626), by fax at 1-800-965-5857, or by e-mail through our Contact
Us links.
Q: Do you have any retail
stores or branch offices?
A: No. Enco sells its products via phone
and website only.
Q: Do you sell used equipment?
A: No. Enco only sells new merchandise.
Q: What are the hours for
Customer Support for the website? What number do
I call if I need help?
A:Our Customer Service Department is available from 8:00am to 8:00pm Eastern Time Monday through Friday, and 8:00am to 5:00pm Eastern Time on Saturday. You can e-mail your inquiries to customer-service@use-enco.com,
or call us during normal business hours at 1-800-USE-ENCO (1-800-873-3626).
Q: How do I send e-mail
to someone at Enco? How long before I'll get a response?
A: You can simply click the contact
Enco link in the left navigation bar and select
the appropriate contact e-mail address link. We
make every attempt to respond to all emails within
one business day. If you send an e-mail and don't
hear from us within one business day, please call
toll-free at 1-800-USE-ENCO (800-873-3626) and ask
for assistance.
Q: How do I contact Enco
via "mail" (US Post Office)?
A: Please send all customer correspondence
related to quotes, orders, compliments, and concerns
to:
Enco
400 Nevada Pacific Hwy.
Fernley, NV 89408
Please send payment for open invoices
to:
Enco
Dept. CH 14137
Palatine, IL 60055-4137
Current and prospective suppliers:
please send all product-related correspondence to:
Enco Product Management
P.O. Box 357
Farmingdale, NY 11735
Please do not return any
merchandise to any of these mailing addresses. See
our Returns section below for details on returning
merchandise to Enco.
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Machinery
Q: I'm ordering a machine
today…how long will I have to wait before
it arrives?
A: There are a number
of factors that affect the length of time between
when you place your machinery order and when you
receive it. Many of our machines are "pick-and-ship"
items, meaning that all we have to do is pick them
from our shelves and ship them to you. In contrast,
some machines require installation of accessories
(DRO, power feed, etc.) and/or a quality assurance
inspection before they are shipped. Each machine
is worked on in a "first-in, first-out"
manner, and the work may take 5-10 business days,
depending upon the number of machines in queue in
front of your machine. Once shipped, your
machine may be anywhere from 1-10 days in transit,
depending upon where the machine ships from and
your ship-to address. Please note that
these times are approximate, not guaranteed.
Q: How can I get Technical
assistance to help with the selection or operation
of a machine?
A: Our Enco-Tech associates have a library
of product information right at their fingertips,
and plenty of practical experience to help you select
the right machine and use it appropriately. Call
us at 1-800-USE-ENCO (800-873-3626) with those "tough"
technical questions and ask for Technical assistance.
You can also send your e-mail inquiry directly to
our Technical
and Parts Specialists.
Q: What's covered under
your machinery warranty?
A: Please see our Machinery
Warranty section for a complete description
of the warranties for our machinery products.
Q: Do you offer special
financing/terms on machinery purchases?
A: No. Enco doesn't offer special financing
or terms on machinery purchases. However, if you
need to purchase a machine but don't have all of
the funds on-hand, you might consider leasing the
machinery through a third-party company. If the
leasing company you have chosen does not have an
established account with us they will be required
to complete a credit application and go through
our normal credit check process.
Q: I'm interested in leasing
machinery. Can you tell me more about leasing?
A: Visit our Machinery
Business Leasing page for more information about
leasing machinery.
Q: How do I obtain another
copy of an Operations Manual for my Enco machine?
A: Copies of operations
manuals to our most popular machines are available
in PDF format directly from our website. Adobe Acrobat
Reader version 4.0 or higher is required to download
and view machinery manuals. Please be patient -
some of the manual files are quite large and may
take considerable time to open depending upon the
speed of your Internet connection. You can also
obtain a copy of a machinery manual by calling us
at 1-800-USE-ENCO (800-873-3626) and asking for
Technical Assistance. Be sure to have your machine's
model number, serial number, and year of manufacture
available…this information is essential to
making sure that we provide you with the correct
manual for your machine.
Q: Whom can I contact if
my Enco machine needs service or repair?
A: If you have an Enco/Turn-Pro machine in need of warranty-related service or repair, simply phone 1-800-USE-ENCO (800-873-3626) and request assistance from our Machinery Service/Tech team. Depending upon your machine's warranty and our evaluation of your service/repair needs, we may (1) send you replacement parts, (2) coach you through the steps required to service or repair your machine, or (3) if we determine that it is necessary,send an authorized service representative to perform any warranty service/repair work (Turn-Pro machines only). If your Enco machine is no longer under warranty, our Machinery Service/Tech team may still be able to recommend a service company in your area that can inspect and repair your machine. Please be aware that any non-warranty service or repair work completed by these service representatives is at your expense, even if Enco recommended them to you.
Q: How do I obtain replacement
parts for my Enco machine?
A: You can obtain replacement parts for
your Enco machine by contacting us at 1-800-USE-ENCO
(800-873-3626) and asking for Technical assistance.
You can also send your e-mail inquiry directly to
our Technical
and Parts Specialists. Be sure to have your
machine's model number, serial number, and year
of manufacture available, as well as the part number
and description of the parts you need…this
information is essential to making sure we provide
you with the correct replacement parts for your
machine.
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Model
Numbers
Q: When I enter Enco model
numbers in the Buy It or Find It box, do I have
to enter punctuation (dashes, spaces, etc.)?
A: Yes. Please enter
all punctuation.
Q: How do I Search By Enco
Model Number?
A: Using the Find-It box found at the top
of the page, enter the model number you wish to
find and click GO!.
Q: How do I search by Manufacturer's
Part Number?
A: Using the Find-It option, enter the
manufacturer's part number you wish to find
and click on the drop down option Manufacturer #.
Then click GO!
Q: I have ordered a particular
item from Enco before, but your web site gives an
INVALID ITEM NUMBER message when I try to buy it
over the Internet - Why?
A: This may be an item that has been discontinued
or is currently unavailable for various reasons.
For assistance, call Customer Service at 1-800-USE-ENCO
(800-873-3626).
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Order
Status and History
Q: How do I check the status
of my order?
A: First log in to
use-enco.com. Then click the Order Status/History
link on the left navigation bar. On the Order Status
and History page, you will see a chronological listing
of all your orders (as far back as two years). Select
the Enco Order Number to see order details. The
Order Detail page will display, showing the packing
slip numbers associated with your order, packing
slip status (packed, shipped, invoiced.), item details,
and tracking information (if available). If you
are uncertain as to which order you want to see,
search your order history by your P/O number, Enco
Model Number, or Enco packing slip number.
Q: What does Packing Slip
Status mean on the Order Detail page?
A: A Packing Slip status indicates the
progress that Enco is making toward fulfilling your
order. These include:
- PRINTED – A packing slip
with item(s) from your order has been printed
and has been sent to our distribution center for
processing.
- PACKED – Item(s) on this
packing slip have been boxed for shipping.
- SHIPPED – Item(s) on this
packing slip have been shipped.
- INVOICED – Items have
been shipped and a final invoice has been sent.
Q: How do I track an order
I recently placed with Enco?
A: Log In to use-enco.com. Then click on
the Order/Status History link on the left navigation
bar. Locate your order using the search tools on
this page. Select the Enco Order Number to see order
details. If tracking information is available, it
will appear as a link in the Tracking Info column.
Click on the link and you will receive detailed
information about your order's progress in-transit
from Enco to your shipping address.
Q: My order is shipping
on more than one packing slip or shipment. Why?
A: We work very hard to minimize split
shipments, and whenever practical will ship in a
single box. However, there are a variety of reasons
why your order may split into more than one packing
slip or shipment. They include (but are not limited
to):
- Items on order may have shipped
from two or more Enco distribution centers
- One or more items on order may
have been on backorder
- Items on order may be physically
incompatible for shipping purposes
(i.e. light bulbs and steel balls)
- Items on order may be too heavy
to ship in a single box
Q: What is the difference
between my order number, my packing slip number,
and my invoice number?
A: The Enco order number is used to reference
your sales transaction, regardless of the number
of shipments associated with your order. A packing
slip number refers to a unique document that prompts
our distribution center associates to pick, pack,
and ship items from your order. This yellow document
is placed inside your box(es) and may be used to
confirm the item accuracy and count when you receive
your order. An invoice number is a reference number
that ties the items you purchased to an invoice
where you have paid (or will pay) for the items
ordered. You will receive one Enco invoice for every
packing slip shipped.
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Placing An Order
Q: Who can order from Enco? Can
an individual place an order or do you have to be
a business in order to buy from Enco?
A: ANYONE can order from
Enco! We welcome both individual and business purchases!
Just log in to use-enco.com, select the items you
want, and then checkout!
Q: What about orders from customers
outside of the US?
A: Please visit our International
Customers section for more details about ordering from outside of the US.
Q: How does the Buy It feature work?
A: Buy It is found on the top navigation bar
throughout use-enco.com. Enter an Enco model number
and quantity in Buy It box and click on the GO button.
The item will be added to you shopping cart. Repeat
to add any other items that you wish to purchase,
and then click the Checkout button to complete your
purchase. You will need to Log In to complete your
purchase.
Q: How do I edit the quantity
after the item is already in the shopping cart?
A: Click in the quantity box and enter the new
quantity by typing over the existing quantity. Then
click on the Update Cart button.
Q: How do I pay for my Enco order?
A: Credit cards are always welcome. Select business
accounts may purchase on "Open/Net30"
terms; please call 1-800-USE-ENCO (800-873-3626)
for additional details or visit our Business
Credit Application and Agreement for Open Account
web page.
Q: What credit cards does Enco
accept?
A: Enco accepts American Express, Discover,
Master Card, and Visa credit cards for payment on
orders.
Q: Does Enco accept procurement
cards? What about debit cards?
A: Yes, we accept both Procurement Cards and
Debit Cards that are associated with a major credit
card company (Amex, Discover, Visa, MC).
Q: Do you store my credit card
information?
A: For security reasons, we do not store your
credit card information. You will have to provide
your credit card information on each order.
Q: How can I purchase on "Open/Net30"
terms?
A: Businesses wishing to purchase on Open/Net30
terms must submit a completed credit application
to Enco for review. . Visit our Business
Credit Application and Agreement for Open Account
web page, or call 1-800-USE-ENCO (800-873-3626)
and ask any one of our customer-service representatives
to fax or mail a credit application to you. You
should complete and return the credit application
to Enco for review. The review process is dependent
upon the information provided on the application,
and may take as long as two weeks. Completion of
the Enco credit application does not guarantee or
imply approval for purchase on Open/Net30 terms.
Sorry, Enco does not offer Open/Net30 terms to "non-business"
customers.
Q: How will I know that my order
has been processed?
A: Once you've placed an order, you will receive
an automatic e-mail from Enco acknowledging that
your order has been submitted. This e-mail will
provide you with a complete listing of all items
ordered along with your merchandise subtotal. Once
your order has been processed (usually within one
business day), you will receive Shipping Acknowledgment
e-mail from Enco providing you with shipping details
of your order, including, tax, shipping changes
and tracking information if available.
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Pricing
Q: Why is the price that appears
in your catalog/brochure different from what appears
in the shopping cart?
A: Prices are subject
to change without notice. However, there are a number
of other reasons why prices could be different between
what appears in your shopping cart and the catalog/brochure
price. Examples include (but are not limited to):
- Catalog misprint or pricing
error in our computer system - please let us know
about these so we can correct them!
- Unadvertised sale
- Sale has expired/Sale price
is no longer valid
If you feel that you were incorrectly
charged for any item(s) you have purchased, please
e-mail us at customer-service@use-enco.com
or call us at 1-800-USE-ENCO (800-873-3626).
Q: How does Enco's "Lowest
Price Guarantee" work?
A: We spend a lot of time shopping the competition,
and we take great pride in making sure that we've
got the best deals around. Occasionally, one slips
by us…and we're counting on you to let us
know when someone out there has a better deal! We
value your business so much, we back up our low
prices with a guarantee that rewards you if you
find someone selling the same item at a lower price
(some limitations apply; click
here for more details on our Lowest Price Guarantee).
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Returns
Q: How do I return an item from
a previous order?
A: Please refer to the
Returns section
of our Terms Of Sale for a complete description of
our Returns policy. Then call Enco at 1-800-USE-ENCO
(1-800-873-3626) and speak with one of our Customer
Service Associates. If the item being returned meets
the criteria in our Terms of Sale, the Customer
Service Associate will issue you a Return Authorization
Number and provide you with detailed instructions
on how to return the item. Following those instructions
will help ensure you are credited appropriately
for the items being returned.
Q: Can I return D.O.T.-Regulated
items?
A: Due to federal regulations and packaging
restrictions, DOT-Regulated items may not be returned
for credit.
Q: Who pays the shipping expense
on returns?
A: If the return is due to a manufacturer's defect or
an error on our part, Enco will make arrangements with
the shipping company of our choice to pick up and return
the item(s) at our expense. If the return is due to customer
error (i.e. changed mind, ordered in error, etc.),
you are responsible for making arrangements to ship
the items back at your expense via the shipping
company of your choice.
Q: To what Enco address should
I send the items I'm returning?
A: Please call Enco at 1-800-USE-ENCO (800-873-3626) and speak with any one of our Customer Service Associates. They will provide you with a Return Authorization, along with the detailed information on how to return an item, including Enco's address for return shipments. PLEASE DO NOT SEND RETURNS TO THE ADDRESS SHOWN ON YOUR INVOICE! Failure to follow the steps given to you by our Customer Service Associates may delay processing your return and prevent you from receiving a timely credit/refund!
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Shipping
Q: What is Enco's shipping policy
for orders placed over the Internet?
A: Our shipping policy
is the same for all orders, regardless of how the
order is placed. Please refer to our Terms
of Sale page for complete details.
Q: How do you determine your shipping charges?
A: You will be charged shipping based on the total weight of the items shipped on your order. These charges will vary depending upon how your order is shipped to you, where the order is shipping from/to, and the weight of the items each shipment. If you have any items in your order that ship free as part of an advertised promotion, their weights will not contribute to the calculation of your shipping charges. You can determine the exact shipping charge for your order by going through the Checkout process. The very last page of the Checkout process (the Payment screen) shows the total shipping charges associated with your order.
Q: What shipping company will deliver my order?
A: Enco ships most small parcels (under 120 lbs.) via UPS; larger items must ship via truck. On truck shipments, we cannot determine the trucking company that will carry your order until the day your order is supposed to ship. After you receive your shipping confirmation, you can e-mail us and request the name of the trucking company and a PRO number; we will gladly provide this information upon request.
Q: Why can't I specify the shipping company to use for the delivery of my order?
A: In order to provide fast, efficient service to our customers and keep our prices low, Enco uses only a few select companies to deliver orders to our customers. If you have shipping needs that dictate using your specific carrier, please call us at (800) USE-ENCO (800-873-3626) and place your order via phone.
Q: How can I have part or
all of my order shipped Second-Day Air or Next-Day
Air?
A: During the Checkout process, from the
Order Item Detail page, change the item(s) ship-via
method from Standard Ground to your preferred Air
ship-via method. Please note that some items sold
by Enco cannot be shipped by Air carrier as per
DOT regulations. This includes (but is not limited
to) aerosols and compressed air cannisters, flammable
and combustible liquids, powerful magnets, and heavy/bulky
items such as machinery, cabinets, and ladders.
You will not be able to change the shopping cart's
default ship-via method on these types of items.
Q: Can I have my order shipped
to me "freight collect"?
A: Sorry, we do not offer freight collect through
use-enco.com. If you require freight collect on
your order , please call 1-800-USE-ENCO.
Q: Can I track my order
once it has shipped?
A: Yes, you can track most small parcel
shipments through use-enco.com. See the Order Status
and History section of our FAQs for additional details.
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Shop
Enco
Q: How do I shop at use-enco.com?
A: There are six
easy ways to shop at use-enco.com.
- View our entire product offering
by clicking on the Shop Enco tab at the top of
any page. Search by product category and narrow
your selection to find the Enco model number you
want to add to your shopping cart.
- Enter a Keyword, Enco Model
number, Manufacturer's part number, or Master
Catalog page number into the Find It box and click
Go!
- Enter an Enco Model number into
the Buy It box and click Go! The item will be
added to your shopping cart.
- If you have a shopping list,
click on Order Pad on the top navigation bar,
then enter Enco model numbers and add directly
to your shopping cart.
- Click on the HOTdeals link on
the left navigation bar to see our monthly HOTdeals monthly sale catalog.
- Click on the Enco OUTLET link
on the left navigation bar to view our latest
specials on closeouts and overstock items.
Q: Do I have to Log In before
searching or shopping?
A: No, anyone can browse without logging
in. However, you will be required to register or
log in when you checkout, so we will be able to
process your order.
Q: How can I view a specific
page from the Master Catalog?
A: To view a specific page from our Master Catalog, simply use the drop down menu and enter the Catalog Page # in the Find It box at the top of any page and click GO! The Adobe Acrobat file for the page number you have chosen will open. Adobe Acrobat Reader® version 4.0 or higher is required to view our Master Catalog pages.
Q: Why do I need to have
Adobe Acrobat Reader to view your catalog pages?
A: Our Enco Master Catalog, HOTdeals and
Enco Outlet page(s) are created in Adobe's .pdf
file format and can only be viewed using Adobe Acrobat
(version 4.0 or higher). If you want to see specific
item specifications and pricing, use the Find It
box at the top of the page. You won't require
Acrobat Reader to view the items found using Find
It.
Q: How do I download Adobe
Acrobat Reader?
A: To download the latest free version
of the Adobe Acrobat Reader, visit Adobe's website
at http://www.adobe.com.
We also provide this link on our Master Catalog
and HOTdeals Table of Contents pages. Once you've
downloaded and installed Acrobat® (version 4.0
or higher), catalog pages will open in your browser
when you click on the Page # link.
Q: I'm trying to print a document/page
from your website, but it takes too long and I'm
not getting all of the pages. What should I do?
A: Many of the documents found on Enco's
website are quite large (over 1MB) and may take
a while to download. Download speeds can also be
affected by Internet traffic at our website, connect
speed of your modem, quality of your modem connection
(line noise, call waiting, etc.), and ISP auto-disconnect
after a period of keyboard/mouse inactivity.
If you are having difficulty printing a document
directly from our website, try saving the file to
your hard drive first (rather than printing directly
from the Enco website). Once you've completely
downloaded the document to your hard drive, you
should be able to successfully print it off-line
at your discretion. If you continue to have problems
printing a document from our website, please contact
us at webmaster@use-enco.com
with specific details. Be sure to include information
about the name/version of your web browser, operating
system/version, as well as any specific error message
you are receiving.
Q: When I try to view a
catalog page, the screen goes blank. Why?
A:In order to view the catalog page(s), Adobe Acrobat Reader 4.0 or higher must be installed on your computer. Adobe Acrobat Reader can be downloaded free from Adobe at http://www.adobe.com/. You should also check your browser settings to ensure that cookies, active scripting and javascript are all enabled. Any one of these things can prevent you from viewing our catalog pages.
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Shopping
Cart
Q: How do I change the quantity
after an item is already in the shopping cart?
A: Click in the quantity
box and enter the new quantity by typing over the
existing quantity. Click on the Update Cart button.
At anytime prior to payment processing, you can
edit your shopping cart by clicking on the shopping
cart icon/link on the top navigation bar. If you
have already clicked on the Order Now button, your
order has already been placed and quantities can
no longer be edited.
Q: How do I remove an item
from my shopping cart?
A: Click the delete box next to the item
in your shopping cart. Then click the Update Cart
button.
Q: How do I empty my shopping
cart?
A: Click the Clear Cart button to completely
empty your shopping cart.
Q: I'm putting items in
my shopping cart, but I keep getting a "your
shopping cart is empty" message. What should
I do?
A: You may need to adjust your browser's
settings. Check to see if cookies are enabled in your browser settings. You
should also check to see if active scripting is
enabled in your browser settings. Finally, you should
check to see if javascript is enabled in your browser
settings. Any one of these settings can impact one's
ability to put and keep merchandise in a shopping
cart. If cookies, active
scripting, and javascript are all enabled in your
browser, and you are still having problems, please
contact us at webmaster@use-enco.com
with specific details as to the difficulty you are
having. Be sure to include information about the
name/version of your web browser, operating system/version,
as well as any specific error message you are receiving.
Q: I just logged in. Why
are there items in my shopping cart?
A: Items you added in your cart during
your last visit to use-enco.com have been saved,
because you left the website prior to checkout.
You can choose to retain these items in your cart,
or delete them.
Q: Why does my shopping
cart keep "timing out" while I'm trying
to place an order?
A: Enco's website will automatically "time
out" your shopping cart if you do not place/remove
items in your cart or complete your order within
a 20-minute period of time. If you receive a "time-out"
message within this 20-minute period, check your
browser settings to ensure that cookies,
active scripting, and javascript are all "enabled."
If cookies, active scripting, and javascript
are all "enabled" in your browser, and
you are still having problems, please contact us
at webmaster@use-enco.com
with specific details as to the difficulty you are
having. Be sure to include information about the
name/version of your web browser, operating system/version,
as well as any specific error message you are receiving.
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Special
Offers
Q: How do I get e-mail notification
of any Special Offers or other Enco promotions?
A: Simply fill in the
"Enter Email Address For Special Offers" box on the
left navigation bar and click Go! Then click the
radio button marked subscribe and click Go! We'll
take care of the rest!
Q: I no longer wish to receive
e-mail notification of Special Offers from Enco.
What should I do?
A: If you would rather not receive Special Offers
or other exclusive e-mail from Enco, click here
and follow the instructions on the form.
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Troubleshooting
Q: When I try to view a
catalog page, the screen goes blank. Why?
A:In order to view the catalog page(s), Adobe Acrobat Reader 4.0 or higher must be installed on your computer. Adobe Acrobat Reader can be downloaded free from the Adobe website: http://www.adobe.com. You should also check your browser's settings and ensure that cookies, javascript, and active scripting are all enabled. Any one of these things can prevent you from viewing our catalog pages.
Q: I'm putting items in
my shopping cart, but I keep getting a "your shopping
cart is empty" message. What should I do?
A:You may need to adjust your browser's settings.
Check to see if cookies are
enabled in your browser's settings. You should also
check to see if active scripting and javascript
are enabled. Any one of these settings can impact
one's ability to put and keep merchandise in a shopping
cart. If cookies, active scripting,
and javascript are all enabled in your browser, and you
are still having problems, please contact us at
webmaster@use-enco.com
with specific details as to the difficulty you are having.
Be sure to include information about the name/version of
your web browser, operating system/version, as well as any
specific error message you are receiving. In addition,
please reply to the following questions when you contact us :
- What browser and version are you using? (Internet Explorer®, Firefox® or Chrome®)
- Do you have cookies enabled in your browser settings?
- Do you have javascript enabled in your browser settings?
- Do you have active scripting enabled in your browser settings?
Q: How do I adjust my browser settings?
A:
Here are instructions for changing
your browser settings:
| Turn cookies on/off
from Internet Explorer and 6 (IE6) |
- From Internet Explorer 6, click on Tools
- Click on Privacy
- Click advanced
- Select Override automatic cookie handling
- Then select Always allow session cookies and cookies
- Use information for Internet Explorer 5.x to enable java script and active scripting
|
| |
| Enable cookies, session cookies, java script and active scripting from your desk top with Internet Explorer 5.x (IE5) |
- From your desktop go to My Computer
- Go into control panel
- Click on Internet options
- Click on the security tab
- Click on custom level
- Scroll down until you find cookies.
- Make any changes
- Click on apply and ok until you are all the way out
|
| |
| Enable cookies, session cookies, java script and active scripting from Internet Explorer 5.x (IE5) |
- From Internet Explorer 5, click on Tools
- Click on Internet Options
- Click on the security tab
- Click on custom level
- Scroll down until you find cookies.
- Make any changes
- Click on apply and ok until you are all the way out
|
For more browser instructions
on earlier versions of Internet Explorer, Firefox or Chrome,
please contact Microsoft, Mozilla and/or Google, respectively.
Q: What causes page errors?
A: Enco page errors can be caused by the
following factors:
- Saving bookmarks or favorites
to secure or dynamic pages, such as a search result
page can result in a page error
- Disabled cookies can
affect login
- Disabled active scripting effects
shopping cart accuracy and update information
- Adobe Acrobat Reader not loaded,
or version lower than 4.0 loaded can result in
a blank screen when user attempts to view catalog
page
For optimum results when visiting
or shopping with use-enco.com, enable cookies, enable active scripting and install
the latest version of Adobe Acrobat Reader on your
computer.
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