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Enco FAQs (Frequently Asked Questions)

Enco FAQsTerms Of SaleTax and ShippingContact Us
Business Credit ApplicationMachinery Business Leasing
International CustomersCustomer Testimonials



Have a question about Enco or our website? Use the drop-down menu below to select the category that best applies to your question or situation. Of course, if you don't find the information you need, please feel free to contact our Customer Support Team at 1-800-USE-ENCO (1-800-873-3626), or e-mail your question to customer-service@use-enco.com.

 
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My Account

Q: Why do I need to set up an account to place an order?
A: Your Enco Account contains your billing address, order history and contact information. Once you create your account, you will be able to place your order at use-enco.com any time by logging in with your User ID and Password. This log in procedure will allow you to place orders in a secure environment and will eliminate repetitive typing of your name and address during the ordering process. It will also allow us to provide you with your order status and history and allow you to maintain your shipping addresses and contact information.

Q: How Do I Set Up My Account?
A: Click on the My Account tab located in the top navigation bar at use-enco.com. The Log In page will be displayed.

  • Previously registered users can enter their User ID and password to log in.
  • An existing Enco customer can locate their account and register to shop online.
  • New users can set up their new Enco Account.

Q: How do I change my account information?
A: You can change contact and shipping information at use-enco.com. For security purposes, billing address changes cannot be made online. To change your billing address Enco requires written ("hard-copy") documentation granting permission to change your billing address. This process is in place for your protection and security. Business customers must provide Enco with a letter written on company letterhead that contains your account information and former address. Individuals must provide a signed letter containing your account information and former address OR an USPS Change-Of-Address card. Please mail your letter or change-of-address card to: Enco, ATTN: Credit Department, P.O. Box 357, Farmingdale, NY 11735-0357. You may also fax your letter toll-free to the Enco Credit Department at 800-285-4109.

Q: How do I change my contact information?
A: Log in to use-enco.com. Then click the Contact Information link in the left navigation bar. Update your contact information and click the submit button.

Q: How do I change or add shipping addresses?
A:
Log in to use-enco.com. After logging in, click the My Account tab on the top navigation bar. Then click the Manage Shipping Addresses link. You can change your default shipping address or create new addresses.

Q: How do I change my e-mail address?
A:
Log in to use-enco.com. Then click the Contact Information link in the left navigation bar. Update your email address and click the submit button.

Q: I'm trying to log in to use-enco.com, but I can't. Why?
A:
Check your browser's settings and ensure that cookies, javascript and active scripting are all 'enabled', make any necessary changes to your settings, and then try to log in again. You should be able to log in if your browser settings are configured as described above.

Q: Why can't I change my billing address online?
A:
Enco requires written ("hard-copy") documentation granting permission to change your billing address. This process is in place for your protection and security. Business customers must provide Enco with a letter written on company letterhead that contains your account information and former address. Individuals must provide a signed letter containing your account information and former address OR an USPS Change-Of-Address card. Please mail your letter or change-of-address card to: Enco, ATTN: Credit Department, P.O. Box 357, Farmingdale, NY 11735-0357. You may also fax your letter toll-free to the Enco Credit Department at 800-285-4109.

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Catalog Requests

Q: How do I order a printed version of your Master Catalog?
A:
We've "gone green", and no longer offer print copies of our catalog. The Enco catalog is only available for viewing online at use-enco.com. The good news is that we have passed the print cost savings on to you in the form of lower prices. . . in fact we've lowered prices on thousands of items! Start shopping our virtual catalog by clicking here.

Q: Can I get a copy of your Master Catalog on CD-ROM?
A:
Enco's Master Catalog is currently unavailable on CD-ROM.

Q: I'd like to receive your HOTdeals catalog. How can I get on your mailing list?
A:
Log In to use-enco.com. Then click the Contact Information link on the left navigation bar. Under the Mailing Preferences section of this page, answer YES to the question, "Would you like to receive the Enco HOTdeals sale catalog?" Once you have made this change to your Contact Information, you will be added to the HOTdeals mailing list. It may take up to two months before you begin receiving HOTdeals by mail. Until then, you can always visit use-enco.com and shop our monthly HOTdeals catalog online for great deals from Enco!

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Customer Support

Q: What are your customer support hours?
A:
Our Customer Service Department is available from 8:00am to 8:00pm Eastern Time Monday through Friday, and 8:00am to 5:00pm EST on Saturday. You can reach us by phone at 1-800-USE-ENCO (1-800-873-3626), by fax at 1-800-965-5857, or by e-mail through our Contact Us links.

Q: Do you have any retail stores or branch offices?
A:
No. Enco sells its products via phone and website only.

Q: Do you sell used equipment?
A:
No. Enco only sells new merchandise.

Q: What are the hours for Customer Support for the website? What number do I call if I need help?
A:
Our Customer Service Department is available from 8:00am to 8:00pm Eastern Time Monday through Friday, and 8:00am to 5:00pm Eastern Time on Saturday. You can e-mail your inquiries to customer-service@use-enco.com, or call us during normal business hours at 1-800-USE-ENCO (1-800-873-3626).

Q: How do I send e-mail to someone at Enco? How long before I'll get a response?
A:
You can simply click the contact Enco link in the left navigation bar and select the appropriate contact e-mail address link. We make every attempt to respond to all emails within one business day. If you send an e-mail and don't hear from us within one business day, please call toll-free at 1-800-USE-ENCO (800-873-3626) and ask for assistance.

Q: How do I contact Enco via "mail" (US Post Office)?
A:
Please send all customer correspondence related to quotes, orders, compliments, and concerns to:

Enco
400 Nevada Pacific Hwy.
Fernley, NV 89408

Please send payment for open invoices to:

Enco
Dept. CH 14137
Palatine, IL 60055-4137

Current and prospective suppliers: please send all product-related correspondence to:

Enco Product Management
P.O. Box 357
Farmingdale, NY 11735

Please do not return any merchandise to any of these mailing addresses. See our Returns section below for details on returning merchandise to Enco.

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Machinery

Q: I'm ordering a machine today…how long will I have to wait before it arrives?
A:
There are a number of factors that affect the length of time between when you place your machinery order and when you receive it. Many of our machines are "pick-and-ship" items, meaning that all we have to do is pick them from our shelves and ship them to you. In contrast, some machines require installation of accessories (DRO, power feed, etc.) and/or a quality assurance inspection before they are shipped. Each machine is worked on in a "first-in, first-out" manner, and the work may take 5-10 business days, depending upon the number of machines in queue in front of your machine. Once shipped, your machine may be anywhere from 1-10 days in transit, depending upon where the machine ships from and your ship-to address. Please note that these times are approximate, not guaranteed.

Q: How can I get Technical assistance to help with the selection or operation of a machine?
A:
Our Enco-Tech associates have a library of product information right at their fingertips, and plenty of practical experience to help you select the right machine and use it appropriately. Call us at 1-800-USE-ENCO (800-873-3626) with those "tough" technical questions and ask for Technical assistance. You can also send your e-mail inquiry directly to our Technical and Parts Specialists.

Q: What's covered under your machinery warranty?
A:
Please see our Machinery Warranty section for a complete description of the warranties for our machinery products.

Q: Do you offer special financing/terms on machinery purchases?
A:
No. Enco doesn't offer special financing or terms on machinery purchases. However, if you need to purchase a machine but don't have all of the funds on-hand, you might consider leasing the machinery through a third-party company. If the leasing company you have chosen does not have an established account with us they will be required to complete a credit application and go through our normal credit check process.

Q: I'm interested in leasing machinery. Can you tell me more about leasing?
A:
Visit our Machinery Business Leasing page for more information about leasing machinery.

Q: How do I obtain another copy of an Operations Manual for my Enco machine?
A:
Copies of operations manuals to our most popular machines are available in PDF format directly from our website. Adobe Acrobat Reader version 4.0 or higher is required to download and view machinery manuals. Please be patient - some of the manual files are quite large and may take considerable time to open depending upon the speed of your Internet connection. You can also obtain a copy of a machinery manual by calling us at 1-800-USE-ENCO (800-873-3626) and asking for Technical Assistance. Be sure to have your machine's model number, serial number, and year of manufacture available…this information is essential to making sure that we provide you with the correct manual for your machine.

Q: Whom can I contact if my Enco machine needs service or repair?
A:
If you have an Enco/Turn-Pro machine in need of warranty-related service or repair, simply phone 1-800-USE-ENCO (800-873-3626) and request assistance from our Machinery Service/Tech team. Depending upon your machine's warranty and our evaluation of your service/repair needs, we may (1) send you replacement parts, (2) coach you through the steps required to service or repair your machine, or (3) if we determine that it is necessary,send an authorized service representative to perform any warranty service/repair work (Turn-Pro machines only). If your Enco machine is no longer under warranty, our Machinery Service/Tech team may still be able to recommend a service company in your area that can inspect and repair your machine. Please be aware that any non-warranty service or repair work completed by these service representatives is at your expense, even if Enco recommended them to you.

Q: How do I obtain replacement parts for my Enco machine?
A:
You can obtain replacement parts for your Enco machine by contacting us at 1-800-USE-ENCO (800-873-3626) and asking for Technical assistance. You can also send your e-mail inquiry directly to our Technical and Parts Specialists. Be sure to have your machine's model number, serial number, and year of manufacture available, as well as the part number and description of the parts you need…this information is essential to making sure we provide you with the correct replacement parts for your machine.

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Model Numbers

Q: When I enter Enco model numbers in the Buy It or Find It box, do I have to enter punctuation (dashes, spaces, etc.)?
A:
Yes. Please enter all punctuation.

Q: How do I Search By Enco Model Number?
A:
Using the Find-It box found at the top of the page, enter the model number you wish to find and click GO!.

Q: How do I search by Manufacturer's Part Number?
A:
Using the Find-It option, enter the manufacturer's part number you wish to find and click on the drop down option Manufacturer #. Then click GO!

Q: I have ordered a particular item from Enco before, but your web site gives an INVALID ITEM NUMBER message when I try to buy it over the Internet - Why?
A:
This may be an item that has been discontinued or is currently unavailable for various reasons. For assistance, call Customer Service at 1-800-USE-ENCO (800-873-3626).

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Order Status and History

Q: How do I check the status of my order?
A:
First log in to use-enco.com. Then click the Order Status/History link on the left navigation bar. On the Order Status and History page, you will see a chronological listing of all your orders (as far back as two years). Select the Enco Order Number to see order details. The Order Detail page will display, showing the packing slip numbers associated with your order, packing slip status (packed, shipped, invoiced.), item details, and tracking information (if available). If you are uncertain as to which order you want to see, search your order history by your P/O number, Enco Model Number, or Enco packing slip number.

Q: What does Packing Slip Status mean on the Order Detail page?
A:
A Packing Slip status indicates the progress that Enco is making toward fulfilling your order. These include:

  • PRINTED – A packing slip with item(s) from your order has been printed and has been sent to our distribution center for processing.
  • PACKED – Item(s) on this packing slip have been boxed for shipping.
  • SHIPPED – Item(s) on this packing slip have been shipped.
  • INVOICED – Items have been shipped and a final invoice has been sent.

Q: How do I track an order I recently placed with Enco?
A:
Log In to use-enco.com. Then click on the Order/Status History link on the left navigation bar. Locate your order using the search tools on this page. Select the Enco Order Number to see order details. If tracking information is available, it will appear as a link in the Tracking Info column. Click on the link and you will receive detailed information about your order's progress in-transit from Enco to your shipping address.

Q: My order is shipping on more than one packing slip or shipment. Why?
A:
We work very hard to minimize split shipments, and whenever practical will ship in a single box. However, there are a variety of reasons why your order may split into more than one packing slip or shipment. They include (but are not limited to):

  • Items on order may have shipped from two or more Enco distribution centers
  • One or more items on order may have been on backorder
  • Items on order may be physically incompatible for shipping purposes
    (i.e. light bulbs and steel balls)
  • Items on order may be too heavy to ship in a single box

Q: What is the difference between my order number, my packing slip number, and my invoice number?
A:
The Enco order number is used to reference your sales transaction, regardless of the number of shipments associated with your order. A packing slip number refers to a unique document that prompts our distribution center associates to pick, pack, and ship items from your order. This yellow document is placed inside your box(es) and may be used to confirm the item accuracy and count when you receive your order. An invoice number is a reference number that ties the items you purchased to an invoice where you have paid (or will pay) for the items ordered. You will receive one Enco invoice for every packing slip shipped.

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Placing An Order

Q: Who can order from Enco? Can an individual place an order or do you have to be a business in order to buy from Enco?
A:
ANYONE can order from Enco! We welcome both individual and business purchases! Just log in to use-enco.com, select the items you want, and then checkout!

Q: What about orders from customers outside of the US?
A:
Please visit our International Customers section for more details about ordering from outside of the US.

Q: How does the Buy It feature work?
A:
Buy It is found on the top navigation bar throughout use-enco.com. Enter an Enco model number and quantity in Buy It box and click on the GO button. The item will be added to you shopping cart. Repeat to add any other items that you wish to purchase, and then click the Checkout button to complete your purchase. You will need to Log In to complete your purchase.

Q: How do I edit the quantity after the item is already in the shopping cart?
A:
Click in the quantity box and enter the new quantity by typing over the existing quantity. Then click on the Update Cart button.

Q: How do I pay for my Enco order?
A:
Credit cards are always welcome. Select business accounts may purchase on "Open/Net30" terms; please call 1-800-USE-ENCO (800-873-3626) for additional details or visit our Business Credit Application and Agreement for Open Account web page.

Q: What credit cards does Enco accept?
A:
Enco accepts American Express, Discover, Master Card, and Visa credit cards for payment on orders.

Q: Does Enco accept procurement cards? What about debit cards?
A:
Yes, we accept both Procurement Cards and Debit Cards that are associated with a major credit card company (Amex, Discover, Visa, MC).

Q: Do you store my credit card information?
A:
For security reasons, we do not store your credit card information. You will have to provide your credit card information on each order.

Q: How can I purchase on "Open/Net30" terms?
A:
Businesses wishing to purchase on Open/Net30 terms must submit a completed credit application to Enco for review. . Visit our Business Credit Application and Agreement for Open Account web page, or call 1-800-USE-ENCO (800-873-3626) and ask any one of our customer-service representatives to fax or mail a credit application to you. You should complete and return the credit application to Enco for review. The review process is dependent upon the information provided on the application, and may take as long as two weeks. Completion of the Enco credit application does not guarantee or imply approval for purchase on Open/Net30 terms. Sorry, Enco does not offer Open/Net30 terms to "non-business" customers.

Q: How will I know that my order has been processed?
A:
Once you've placed an order, you will receive an automatic e-mail from Enco acknowledging that your order has been submitted. This e-mail will provide you with a complete listing of all items ordered along with your merchandise subtotal. Once your order has been processed (usually within one business day), you will receive Shipping Acknowledgment e-mail from Enco providing you with shipping details of your order, including, tax, shipping changes and tracking information if available.

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Pricing

Q: Why is the price that appears in your catalog/brochure different from what appears in the shopping cart?
A:
Prices are subject to change without notice. However, there are a number of other reasons why prices could be different between what appears in your shopping cart and the catalog/brochure price. Examples include (but are not limited to):

  • Catalog misprint or pricing error in our computer system - please let us know about these so we can correct them!
  • Unadvertised sale
  • Sale has expired/Sale price is no longer valid

If you feel that you were incorrectly charged for any item(s) you have purchased, please e-mail us at customer-service@use-enco.com or call us at 1-800-USE-ENCO (800-873-3626).

Q: How does Enco's "Lowest Price Guarantee" work?
A:
We spend a lot of time shopping the competition, and we take great pride in making sure that we've got the best deals around. Occasionally, one slips by us…and we're counting on you to let us know when someone out there has a better deal! We value your business so much, we back up our low prices with a guarantee that rewards you if you find someone selling the same item at a lower price (some limitations apply; click here for more details on our Lowest Price Guarantee).

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Returns

Q: How do I return an item from a previous order?
A:
Please refer to the Returns section of our Terms Of Sale for a complete description of our Returns policy. Then call Enco at 1-800-USE-ENCO (1-800-873-3626) and speak with one of our Customer Service Associates. If the item being returned meets the criteria in our Terms of Sale, the Customer Service Associate will issue you a Return Authorization Number and provide you with detailed instructions on how to return the item. Following those instructions will help ensure you are credited appropriately for the items being returned.

Q: Can I return D.O.T.-Regulated items?
A:
Due to federal regulations and packaging restrictions, DOT-Regulated items may not be returned for credit.

Q: Who pays the shipping expense on returns?
A:
If the return is due to a manufacturer's defect or an error on our part, Enco will make arrangements with the shipping company of our choice to pick up and return the item(s) at our expense. If the return is due to customer error (i.e. changed mind, ordered in error, etc.), you are responsible for making arrangements to ship the items back at your expense via the shipping company of your choice.

Q: To what Enco address should I send the items I'm returning?
A:
Please call Enco at 1-800-USE-ENCO (800-873-3626) and speak with any one of our Customer Service Associates. They will provide you with a Return Authorization, along with the detailed information on how to return an item, including Enco's address for return shipments. PLEASE DO NOT SEND RETURNS TO THE ADDRESS SHOWN ON YOUR INVOICE! Failure to follow the steps given to you by our Customer Service Associates may delay processing your return and prevent you from receiving a timely credit/refund!

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Shipping

Q: What is Enco's shipping policy for orders placed over the Internet?
A:
Our shipping policy is the same for all orders, regardless of how the order is placed. Please refer to our Terms of Sale page for complete details.

Q: How do you determine your shipping charges?
A:
You will be charged shipping based on the total weight of the items shipped on your order. These charges will vary depending upon how your order is shipped to you, where the order is shipping from/to, and the weight of the items each shipment. If you have any items in your order that ship free as part of an advertised promotion, their weights will not contribute to the calculation of your shipping charges. You can determine the exact shipping charge for your order by going through the Checkout process. The very last page of the Checkout process (the Payment screen) shows the total shipping charges associated with your order.

Q: What shipping company will deliver my order?
A:
Enco ships most small parcels (under 120 lbs.) via UPS; larger items must ship via truck. On truck shipments, we cannot determine the trucking company that will carry your order until the day your order is supposed to ship. After you receive your shipping confirmation, you can e-mail us and request the name of the trucking company and a PRO number; we will gladly provide this information upon request.

Q: Why can't I specify the shipping company to use for the delivery of my order?
A:
In order to provide fast, efficient service to our customers and keep our prices low, Enco uses only a few select companies to deliver orders to our customers. If you have shipping needs that dictate using your specific carrier, please call us at (800) USE-ENCO (800-873-3626) and place your order via phone.

Q: How can I have part or all of my order shipped Second-Day Air or Next-Day Air?
A:
During the Checkout process, from the Order Item Detail page, change the item(s) ship-via method from Standard Ground to your preferred Air ship-via method. Please note that some items sold by Enco cannot be shipped by Air carrier as per DOT regulations. This includes (but is not limited to) aerosols and compressed air cannisters, flammable and combustible liquids, powerful magnets, and heavy/bulky items such as machinery, cabinets, and ladders. You will not be able to change the shopping cart's default ship-via method on these types of items.

Q: Can I have my order shipped to me "freight collect"?
A:
Sorry, we do not offer freight collect through use-enco.com. If you require freight collect on your order , please call 1-800-USE-ENCO.

Q: Can I track my order once it has shipped?
A:
Yes, you can track most small parcel shipments through use-enco.com. See the Order Status and History section of our FAQs for additional details.

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Shop Enco

Q: How do I shop at use-enco.com?
A:
There are six easy ways to shop at use-enco.com.

  1. View our entire product offering by clicking on the Shop Enco tab at the top of any page. Search by product category and narrow your selection to find the Enco model number you want to add to your shopping cart.
  2. Enter a Keyword, Enco Model number, Manufacturer's part number, or Master Catalog page number into the Find It box and click Go!
  3. Enter an Enco Model number into the Buy It box and click Go! The item will be added to your shopping cart.
  4. If you have a shopping list, click on Order Pad on the top navigation bar, then enter Enco model numbers and add directly to your shopping cart.
  5. Click on the HOTdeals link on the left navigation bar to see our monthly HOTdeals monthly sale catalog.
  6. Click on the Enco OUTLET link on the left navigation bar to view our latest specials on closeouts and overstock items.

Q: Do I have to Log In before searching or shopping?
A:
No, anyone can browse without logging in. However, you will be required to register or log in when you checkout, so we will be able to process your order.

Q: How can I view a specific page from the Master Catalog?
A:
To view a specific page from our Master Catalog, simply use the drop down menu and enter the Catalog Page # in the Find It box at the top of any page and click GO! The Adobe Acrobat file for the page number you have chosen will open. Adobe Acrobat Reader® version 4.0 or higher is required to view our Master Catalog pages.

Q: Why do I need to have Adobe Acrobat Reader to view your catalog pages?
A:
Our Enco Master Catalog, HOTdeals and Enco Outlet page(s) are created in Adobe's .pdf file format and can only be viewed using Adobe Acrobat (version 4.0 or higher). If you want to see specific item specifications and pricing, use the Find It box at the top of the page. You won't require Acrobat Reader to view the items found using Find It.

Q: How do I download Adobe Acrobat Reader?
A:
To download the latest free version of the Adobe Acrobat Reader, visit Adobe's website at http://www.adobe.com. We also provide this link on our Master Catalog and HOTdeals Table of Contents pages. Once you've downloaded and installed Acrobat® (version 4.0 or higher), catalog pages will open in your browser when you click on the Page # link.


Q: I'm trying to print a document/page from your website, but it takes too long and I'm not getting all of the pages. What should I do?
A:
Many of the documents found on Enco's website are quite large (over 1MB) and may take a while to download. Download speeds can also be affected by Internet traffic at our website, connect speed of your modem, quality of your modem connection (line noise, call waiting, etc.), and ISP auto-disconnect after a period of keyboard/mouse inactivity.

If you are having difficulty printing a document directly from our website, try saving the file to your hard drive first (rather than printing directly from the Enco website). Once you've completely downloaded the document to your hard drive, you should be able to successfully print it off-line at your discretion. If you continue to have problems printing a document from our website, please contact us at webmaster@use-enco.com with specific details. Be sure to include information about the name/version of your web browser, operating system/version, as well as any specific error message you are receiving.

Q: When I try to view a catalog page, the screen goes blank. Why?
A:
In order to view the catalog page(s), Adobe Acrobat Reader 4.0 or higher must be installed on your computer. Adobe Acrobat Reader can be downloaded free from Adobe at http://www.adobe.com/. You should also check your browser settings to ensure that cookies, active scripting and javascript are all enabled. Any one of these things can prevent you from viewing our catalog pages.

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Shopping Cart

Q: How do I change the quantity after an item is already in the shopping cart?
A:
Click in the quantity box and enter the new quantity by typing over the existing quantity. Click on the Update Cart button. At anytime prior to payment processing, you can edit your shopping cart by clicking on the shopping cart icon/link on the top navigation bar. If you have already clicked on the Order Now button, your order has already been placed and quantities can no longer be edited.

Q: How do I remove an item from my shopping cart?
A:
Click the delete box next to the item in your shopping cart. Then click the Update Cart button.

Q: How do I empty my shopping cart?
A:
Click the Clear Cart button to completely empty your shopping cart.

Q: I'm putting items in my shopping cart, but I keep getting a "your shopping cart is empty" message. What should I do?
A:
You may need to adjust your browser's settings. Check to see if cookies are enabled in your browser settings. You should also check to see if active scripting is enabled in your browser settings. Finally, you should check to see if javascript is enabled in your browser settings. Any one of these settings can impact one's ability to put and keep merchandise in a shopping cart. If cookies, active scripting, and javascript are all enabled in your browser, and you are still having problems, please contact us at webmaster@use-enco.com with specific details as to the difficulty you are having. Be sure to include information about the name/version of your web browser, operating system/version, as well as any specific error message you are receiving.

Q: I just logged in. Why are there items in my shopping cart?
A:
Items you added in your cart during your last visit to use-enco.com have been saved, because you left the website prior to checkout. You can choose to retain these items in your cart, or delete them.

Q: Why does my shopping cart keep "timing out" while I'm trying to place an order?
A:
Enco's website will automatically "time out" your shopping cart if you do not place/remove items in your cart or complete your order within a 20-minute period of time. If you receive a "time-out" message within this 20-minute period, check your browser settings to ensure that cookies, active scripting, and javascript are all "enabled." If cookies, active scripting, and javascript are all "enabled" in your browser, and you are still having problems, please contact us at webmaster@use-enco.com with specific details as to the difficulty you are having. Be sure to include information about the name/version of your web browser, operating system/version, as well as any specific error message you are receiving.

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Special Offers

Q: How do I get e-mail notification of any Special Offers or other Enco promotions?
A:
Simply fill in the "Enter Email Address For Special Offers" box on the left navigation bar and click Go! Then click the radio button marked subscribe and click Go! We'll take care of the rest!

Q: I no longer wish to receive e-mail notification of Special Offers from Enco. What should I do?
A:
If you would rather not receive Special Offers or other exclusive e-mail from Enco, click here and follow the instructions on the form.

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Troubleshooting

Q: When I try to view a catalog page, the screen goes blank. Why?
A:
In order to view the catalog page(s), Adobe Acrobat Reader 4.0 or higher must be installed on your computer. Adobe Acrobat Reader can be downloaded free from the Adobe website: http://www.adobe.com. You should also check your browser's settings and ensure that cookies, javascript, and active scripting are all enabled. Any one of these things can prevent you from viewing our catalog pages.

Q: I'm putting items in my shopping cart, but I keep getting a "your shopping cart is empty" message. What should I do?
A:
You may need to adjust your browser's settings. Check to see if cookies are enabled in your browser's settings. You should also check to see if active scripting and javascript are enabled. Any one of these settings can impact one's ability to put and keep merchandise in a shopping cart. If cookies, active scripting, and javascript are all enabled in your browser, and you are still having problems, please contact us at webmaster@use-enco.com with specific details as to the difficulty you are having. Be sure to include information about the name/version of your web browser, operating system/version, as well as any specific error message you are receiving. In addition, please reply to the following questions when you contact us :

  • What browser and version are you using? (Internet Explorer®, Firefox® or Chrome®)
  • Do you have cookies enabled in your browser settings?
  • Do you have javascript enabled in your browser settings?
  • Do you have active scripting enabled in your browser settings?

Q: How do I adjust my browser settings?
A: Here are instructions for changing your browser settings:

Turn cookies on/off from Internet Explorer and 6 (IE6)

  • From Internet Explorer 6, click on Tools
  • Click on Privacy
  • Click advanced
  • Select Override automatic cookie handling
  • Then select Always allow session cookies and cookies
  • Use information for Internet Explorer 5.x to enable java script and active scripting

 
Enable cookies, session cookies, java script and active scripting from your desk top with Internet Explorer 5.x (IE5)

  • From your desktop go to My Computer
  • Go into control panel
  • Click on Internet options
  • Click on the security tab
  • Click on custom level
  • Scroll down until you find cookies.
  • Make any changes
  • Click on apply and ok until you are all the way out

 
Enable cookies, session cookies, java script and active scripting from Internet Explorer 5.x (IE5)

  • From Internet Explorer 5, click on Tools
  • Click on Internet Options
  • Click on the security tab
  • Click on custom level
  • Scroll down until you find cookies.
  • Make any changes
  • Click on apply and ok until you are all the way out

For more browser instructions on earlier versions of Internet Explorer, Firefox or Chrome, please contact Microsoft, Mozilla and/or Google, respectively.

Q: What causes page errors?
A:
Enco page errors can be caused by the following factors:

  • Saving bookmarks or favorites to secure or dynamic pages, such as a search result page can result in a page error
  • Disabled cookies can affect login
  • Disabled active scripting effects shopping cart accuracy and update information
  • Adobe Acrobat Reader not loaded, or version lower than 4.0 loaded can result in a blank screen when user attempts to view catalog page

For optimum results when visiting or shopping with use-enco.com, enable cookies, enable active scripting and install the latest version of Adobe Acrobat Reader on your computer.

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